44 ko — Frequently Asked Questions

Yes! 44 koThrough the referral program you earn attractive bonuses for every successful referral. Your friend also gets a bonus on their first deposit — both of you win.

How much bonus can I get?

Step-by-step referral guide:

• Step 1: Log in to your account.
• Step 2: Go to "Refer a Friend" or "Referral Program" from the "My Account" or "Profile" menu.
• Step 3: Copy your unique referral link or code. Each account has a different code.
• Step 4: Send the link to your friend — WhatsApp, Facebook, SMS — any way you like.
• Step 5: When your friend clicks that link and registers, BDT 100 bonus is added to your account.
• Step 6: You'll get an extra ৳500 when your friend makes their first deposit. It's automatic, no separate claim needed.

Important Rules:

• Your friend's KYC must be verified to receive the bonus.
• One person cannot claim referral bonuses using multiple accounts.
• 3x wagering required to cash out the bonus.
• Refer as many friends as you want — you'll get a bonus for each one, with no limit.
• Bonus must be used within 30 days.

Where can I see my bonus?

• Log in to your account and check the "Bonuses" or "My Bonuses" section.
• Full history of referral status and earnings available in the "Refer a Friend" dashboard.
• You'll receive an email notification when a friend registers or deposits.

44 ko Currently fully available in two languages — Bangla and English. Switching languages is very easy, takes just a few seconds.

How to change language on the website:

• Method 1 (from the navigation bar): You'll find a globe icon or your current language flag at the top right of the page. Click it and select "Bangla" from the dropdown.
• Method 2 (from Account Settings): Log in and go to "My Account" > "Settings" > "Language". Select your preferred language and click "Save".
• Method 3 (from Footer): There's a language selection option at the bottom of the page — you can change it directly from there too.

Change language in the mobile app:

• Open the app and tap the menu icon in the top left corner.
• Select the "Settings" option.
• Tap on the "Language" option.
• Select "Bangla (Bangladesh)" from the list.
• The app will reload and all text will appear in Bangla.

Which languages are fully supported?

Important Info:

• Language changes are saved to your account. Once you log in, the site will display in your preferred language.
• Some third-party game provider titles may only be available in English — that's beyond our control.
• Payment pages are always available in Bangla.
• You can speak to the support team in Bangla — no problem at all.

44 ko The app receives regular updates. App crashes or issues with older versions are usually easy to fix.

Issue 1: App won't open or keeps crashing

• Step 1 — Force close: Swipe to close the 44 ko app from your phone's recent apps.
• Step 2 — Clear Cache: Go to Settings > Apps > 44ko > Storage > tap "Clear Cache". (This won't delete your account information.)
• Step 3 — Check your internet: Try again with good Wi-Fi or mobile data.
• Step 4 — Restart your phone: This often does the trick.
• Step 5 — Uninstall and reinstall: Uninstall the old app and download the new APK from 44ko.app.

Problem 2: Old version or update notification appearing

• Why update is necessary: Updates bring new games, security patches, bug fixes, and new payment methods.
• How to update:
  • Open the app — if you see an "Update Available" banner, tap it.
  • Or visit 44ko.app in your browser and click the "Download Latest App" button.
  • Install the new APK when downloaded — your previous account info will remain.
• What's wrong with the old version: Some games may not open, payment pages may show errors.

Issue 3: App won't install ("Install Blocked")

• Go to Settings > Security > turn on "Install Unknown Apps" or "Unknown Sources".
• On Android 8+: Go to Settings > Apps > Browser > Install Unknown Apps > Allow.
• You can turn the security setting back off after installation.

Issue 4: Games won't load in the app

• Internet speed should be at least 5 Mbps for live games.
• Turn off VPN if it's on.
• Clear the app cache and try again.

Supported Android Version:

• Android 6.0 (Marshmallow) or above.
• At least 2 GB RAM recommended.
• IOS users should use Safari browser—you'll get the full experience.
• If the problem persists, contact support with your phone model and Android version.

44 kocustomer support team is available 24/7, every day of the week. Get help through any of the channels below for any issue.

Support Channels & Hours:

Live Chat (fastest):

• Click the chat icon in the bottom right corner of the site or in the app.
• You can chat without logging in, but being logged in speeds up resolution.
• Chat available in both Bangla and English.
• If no support agent is available, the AI bot will provide initial information, then a human will join.

Email Support:

• General support: [email protected]
• Write the issue type in the subject line—for example: "Payment Issue", "Account Problem".
• Include your username and a detailed description of the problem in the email.
• Attach screenshots if needed — it speeds up the resolution.

When to use which channel?

• Urgent issue (Payment stuck, account issue) — live chat
• Document Submission (KYC, deposit proof) — email
• Common Questions — this FAQ page or live chat
• Promotion Info — Follow our Telegram channel

Keep these ready before contacting support:

• Your username or registered email.
• Detailed description of the issue (when it happened, what you were doing).
• Transaction ID if you have any transactions.
• Relevant screenshots.

KYC (Know Your Customer) Verification is a legal requirement and essential for account security. It's usually needed before your first withdrawal or for transactions over BDT 50,000.

In which situations is KYC required?

• Before your first withdrawal.
• When monthly transactions exceed BDT 50,000.
• When unusual activity is suspected on the account.
• When changing your payment method.

Required documents list:

Photo guidelines:

• All information must be clear and readable — blurry photos will not be accepted.
• Format: JPG, PNG, or PDF. Maximum file size 5 MB.
• Expired documents will not be accepted.
• Both your face and the document must be visible in the same frame in the selfie.
• Take photos in good lighting, avoid low light at night.

How to submit KYC:

• Log in to your account.
• Go to "My Account" > "Verification" or "KYC" section.
• Upload the required files in each category.
• Click Submit and wait for the confirmation message.

Timeframe & status:

• Normal time: Review completed within 24–48 hours.
• During peak hours: May take up to 72 hours.
• Once approved, you'll receive email and app notifications.
• If rejected, you'll be told why and given the chance to resubmit the correct documents.

Benefits after KYC:

• No additional verification needed for withdrawals.
• You'll be able to deposit and withdraw at higher limits.
• You'll become eligible to join the VIP program.
• Once KYC is completed, no need to do it again (unless documents expire).

44 koMinimum deposit limits vary slightly by payment method. But overall, it's possible to start with a small amount.

Limits by payment method:

First deposit advice:

• If you're new, start with BDT 500–1,000 — get familiar with the platform first.
• Deposit BDT 1,000+ to get the welcome bonus and enjoy more benefits.
• Deposit up to BDT 5,000 to get the full 100% bonus — maximum BDT 5,000 bonus.

Minimum withdrawal limit:

Budget Gaming Tips:

• Betting more than BDT 100 per spin will drain your balance quickly.
• With a BDT 500 deposit, betting BDT 10 each time gives you 50 spins or hands.
• Playing games with bonuses helps you save your own money.
• Required before depositing Responsible Gaming Read through the page.

Payment fees:

• For deposits: 44 ko does not charge any fees. However, your bKash/Nagad account's own charges apply.
• For withdrawals: Usually free. More than 3 withdrawals per month may incur a 1% processing fee.